Dealer
Warranty Certificate- The Futon Frame Cushioning System
Ten Year Product Warranty
We, the people of Otis Bed Manufacturing fully warranty the
materials and workmanship that goes into each product we build.
All products manufactured by Otis Bed are warranted to be free
from defects in materials and workmanship for a period of Ten
(10) years. This warranty covers costs associated with repair or
complete replacement of the item once it is received at our
factory location. Any product believed to be defective must be
shipped* to our factory for evaluation. After inspection, Otis
will determine the best possible solution (repair or replace)
and will reship the item to either the dealer or directly to the
original purchaser (by advisement of the dealer) at no charge.
*NOTE - According to store policy, the dealer or the end
user (consumer), is responsible for all shipping charges
connected with the return to our factory location.
This Warranty is void should products be misused; burned;
damaged by urine, blood, or moisture; neglect; accident;
improper operation; maintenance; storage; transportation; or
handling.